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FAQ 1

FAQ

General Information

What time are check-in and check-out?

Check-in is from 2:00 PM to 9:00 PM, and check-out is by 10:30 AM.

What are the reception hours?

From 8:00 AM to 10:00 PM.

What languages are spoken at the reception?

Italian, English and German.

Where is the property and how can I reach it?

The property is located at Via Nazario Sauro, 51, Desenzano del Garda (BS) and is easy to reach by car. Parking is available in front of the hotel. The train station and local bus stops are about 400 m away, while the harbour and the fery dock are approximately 300 m away.

Is parking available at the property?

Yes, we offer paid on-site parking, and free street parking is also available on the adjacent road.

Does the property have an elevator?

Yes, the elevator is available only for the apartments.

Is Wi-Fi available?

Yes, with fibre connection.

Are pets allowed?

Yes, pets are allowed upon request and only in certain areas of the hotel.

Do you provide a luggage storage service?

Yes, for free.

What amenities are included in the rooms?

Is a city tax required?

Yes, payment is due in cash at check-in.

What credit cards do you accept?

Visa and Mastercard.

Check-in/Check-out

How does check-in work at the property?

Presentation of ID documents for all guests staying at the hotel, including children and minors; payment of the tourist tax and any extras (e.g., parking); and payment of the remaining balance of the booking.

Is early check-in possible?

Yes, but not before 12:00 PM, subject to prior agreement.

Is late check-out possible?

No, only exceptionally.

What are the reception hours?

The reception is available for check-in from 2:00 PM to 9:00 PM.

Property & Services

Is a transfer service available?

Yes, upon request.

Is there a charging station for electric cars?

Yes, near the property.

Are children allowed at the property?

Yes, only in certain rooms.

Rooms

Are baby cribs and cots available?

No.

Breakfast

Is breakfast included?

Yes, for rooms and suites only; upon request for the apartments.

What time is breakfast served?

From 8:00 AM to 10:00 AM.

Where is breakfast served?

In the indoor dining room or in the garden.

What type of breakfast is served?

Italian and continental breakfast.

Are gluten-free, vegetarian or vegan options available?

Yes, upon request.

Bar

Is there a bar at the property?

Yes.

SPA, Pool & Gym

Is there a pool at the property?

Yes.

What are the pool hours?

From 9:00 AM to 10:00 PM.

Do you provide pool towels?

Yes, available for rent.

Activities, Experiences & Events

Is a concierge service available?

Yes.

Do you arrange tours and excursions in the surrounding area?

Yes.

Payments & Cancellations

What is your cancellation policy?

They vary depending on the booking terms and conditions.